Privacy Policy
Last updated: October 2025
At Renpromanse, part of Trivanta Global, we place great importance on your privacy and the protection of your personal data. This statement explains what information we collect, why we collect it, and how we handle it carefully and in compliance with the General Data Protection Regulation (GDPR).
Data Controller
Renpromanse – part of Trivanta Global
Email: info@renpromanse.com
Website: www.renpromanse.com
Registered office: Belgium
VAT number: BE 0846 415 862
Renpromanse is responsible for the processing of personal data collected through this website, forms, or communication channels. We only collect data necessary for the performance of our services, such as your name, address, email address, phone number, property details (e.g. address, rental status, characteristics), communication preferences, and technical information (such as IP address, browser type, time of visit, and cookies). We do not process sensitive data such as national identification numbers, medical, or religious information.
Your data is collected to process requests, prepare quotes or property scans, execute our services (property management, branding, VA services, etc.), improve our website, comply with legal obligations (accounting, invoicing), and — if you give consent — to inform you through newsletters or updates. We process personal data only with your consent, for the preparation or performance of a contract, to comply with a legal obligation, or based on our legitimate interest, such as business communication.
Renpromanse does not sell or share your data with third parties, except with service providers acting on our behalf (such as hosting partners, email providers, accounting software, or channel managers) and with legal authorities when required by law. With every external partner, we sign a data processing agreement to ensure the protection of your personal data. We do not retain personal data longer than strictly necessary: Contact details and inquiries are kept for a maximum of 2 years after the last contact; Client files and invoicing data are stored according to the 7-year legal retention period.
Renpromanse takes appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access. Your information is stored on secure servers within the EU, protected by modern security such as SSL encryption and two-factor authentication. You always have the right to request access to your personal data, to correct inaccuracies, to request deletion (“right to be forgotten”), to object to processing for marketing purposes, or to request the transfer of your data (data portability).
Requests can be submitted via info@renpromanse.com and will be processed within 30 days. Our website uses cookies to improve user experience and to collect anonymous visitor statistics (e.g. through Google Analytics). You can refuse or delete cookies via your browser settings. More information can be found in our Cookie Policy (if applicable).
For questions regarding this Privacy Statement, you can contact us via info@renpromanse.com. If you believe your rights have been violated, you can file a complaint with the Belgian Data Protection Authority (GBA), Drukpersstraat 35, 1000 Brussels – www.gegevensbeschermingsautoriteit.be. By using our website or services, you acknowledge that you have read this Privacy Statement and agree to the processing of your data as described above.